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Frequently Asked Questions

How long does an extraction take?​

The extraction time depends on:

  • Number of businesses
  • Website response speed
  • Internet connection
  • Computer performance

Most projects finish within a few minutes.

Can I stop an extraction at any time?​

Yes.

You can pause or stop the extraction whenever needed. Any collected data remains available in your project.

Does GoogleMapExtractor only search Google Maps?​

No.

After collecting Google Maps listings, the software automatically visits company websites to discover additional publicly available contact information.

Can I export only businesses with email addresses?​

Yes.

You can filter your results before exporting to include only businesses that contain email addresses or other required contact fields.

Is there a limit to the number of businesses I can extract?​

GoogleMapExtractor does not impose a built-in extraction limit.

However, we recommend following the usage guidelines provided in the software to ensure stable performance and avoid temporary platform restrictions.

Do I need to activate the software every time I start it?​

No.

Activation is only required once for each computer unless you reinstall Windows or replace your device.

Can I use one license on multiple computers?​

No.

Each subscription license can only be activated on one computer at a time.

If you purchase additional licenses, you can activate the software on multiple devices.

What happens when my subscription expires?​

The software will no longer receive updates or technical support.

To continue using the latest version and premium features, simply renew your subscription.

I changed my computer. What should I do?​

Contact our support team to transfer your license.

One free transfer is included each year for active subscribers.

I lost my license key.​

Please contact our support team using the email address you used during your purchase.

We'll help you retrieve your license information.

Activation Failed​

If activation fails:

  • Check your Internet connection.
  • Verify that your license key is entered correctly.
  • Make sure you're using the latest version of GoogleMapExtractor.
  • Temporarily disable firewall or antivirus software if it blocks the connection.

If the issue persists, contact our support team.

Invalid License Key​

If you receive an Invalid License Key message:

  • Check for extra spaces before or after the key.
  • Ensure you copied the complete license key.
  • Verify that you are activating the correct product.

Unable to Connect to the License Server​

Possible causes include:

  • Network connectivity issues
  • Firewall restrictions
  • Corporate proxy settings
  • Temporary server maintenance

Please try again later or contact support if the problem continues.

Need Help?​

If you're experiencing activation problems that cannot be resolved using this guide, our support team is ready to help.

Please include the following information when contacting us:

  • License Key (or Order Number)
  • GoogleMapExtractor Version
  • Windows Version
  • Screenshot of the Error Message (if available)

Providing these details helps us resolve your issue more quickly.